Leica ASP200 S and ASP300 S: Real-time application and service support

October 2006

• Leica ASP200 S
• Leica ASP300 S

Tissue Processor downtime dramatically impacts the efficiency of your laboratory and the quality of tissues. To help maximize uptime and the performance of your most critical process step, tissue processing, Leica Microsystems now takes service and application support to the next level. The Leica ASP300 S offers Leica RemoteCare™, a patented, secure software program that provides real-time application and service support. The possibility to diagnose system problems remotely with reasonable accuracy helps customers prevent issues that can cause downtime and specimen loss.

RemoteCare™ monitors the ASP300 S in real-time, captures instrument data, and proactively resolves potential problems. This is accomplished through an internet connection from the ASP300 S’s on-board computer (direct or proxy server connection to the ASP300 S is required). Privacy is always protected by the RemoteCareTM service. Access to any customer data is blocked.

RemoteCare™ service can be installed during the installation of the ASP300 S or during a routine engineer visit. Also, you can upgrade your ASP300 S to RemoteCare™ at anytime.